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Engaging our customers

Western Power is a customer-focused organisation, providing an essential service to more than one million customers across our network area.

Our electricity infrastructure will continue to support the State’s economic development, while providing an essential service to our customers. Changing customer needs mean that building a flexible and dynamic network is now, more than ever, a focus for us.

An extensive Customer Engagement Program commenced in October 2015 with more than 3500 customers from Geraldton to Albany sharing their insights about their electricity service. The following is a schedule of our engagement program and key milestones. 

Customer insights schedule

The Customer Insights Report highlights some of the findings that will help guide our customer approach and priorities for funding, moving forward.

The Customer Insight Feedback Report summarises the customer feedback received during the Interpret and Plan phases of the Customer Engagement Program.

The Time of Use Tariffs report delved into our customer behaviours and their tariff preferences.

Have your say…
We welcome comments from our customers. If you would like to provide feedback to us, please contact us.