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Access arrangements

The terms of an access arrangement need to support fair prices, quality services and choice. The access arrangement defines services to be delivered, service levels to be achieved and rates to be paid. 

The ERA negotiates on behalf of the Western Australian community with Western Power before approving an access arrangement. Generally, it is electricity retailers and generators such as Synergy who apply to gain access to the network, so that they can transport electricity to customers. 

On 29 November 2012, the ERA released its further final decision and approved Western Power’s access arrangement for the period 1 July 2012 to 30 June 2017. The ERA's further final decision and Western Power's proposal can be found on the ERA's website.

The access arrangement covers prices, services, policies and terms and conditions for access to the Western Power network for the next five years. Western Power’s proposal also details its five year investment plan for the period, which will ensure customers can continue to enjoy a good quality of service while network safety, security and capacity is improved.

Prices and policies from the revised access arrangement came into effect on 1 February 2013. 

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Kalgoorlie storm response

Update 19 November 2017 - 6.30pm

We have restored electricity to about 3,000 customers in the Kalgoorlie-Boulder area since the wild storms that struck the Goldfields yesterday.

We have eight extra specialist crews in the region working into the night to restore power as safely and as quickly possible to our other 14,000 customers currently without electricity.

Further restorations are expected this evening, but people - especially those with an individual connection wire from their house to the network that has been brought down by debris - should be preparing for a night without power.

In some limited cases those individual customers may be without power for several days more until connections can be repaired and tested and declared safe by authorised specialists.

Four 500kVA Western Power Emergency Generators will be used to assist in restoration and other critical infrastructure when it is safe to do so. Two nursing homes have had power restored with the use of generators.

We are continuing to focus efforts on lines that can restore power and services to critical infrastructure and large numbers of customers in an attempt to return power as quickly and as safely to as many people as possible.

The priority areas for our crews at the moment are in Coolgardie, Kambalda, Boulder, Lionel West , Somerville and Picadilly South, the central business district and Hannan and Porter Streets in Kalgoorlie.

Over 173 hazards were registered with Western Power which has been reduced substantially but there are still a number of hazards left to attend, and our crews are discovering more hazards as they move through the network frustrating our progress.

If you see a fallen powerline or damaged pole call make the safe call to Western Power on 13 13 51 or if it is a life-threatening emergency, please call 000.

Power outage map for restoration times.