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Western Power’s outage App achieves 10,000 users

Western Australia’s electricity customers have embraced the opportunity for quick and easy access to information about their power supply, with more than 10,000 customers downloading Western Power’s smartphone App.

Since launching in January this year, nearly 54,000 notifications with up to date information on power outages have also been pushed to the App’s thousands of users. 

Western Power’s Chief Executive Officer Paul Italiano said the App had been developed to increase the ease with which our customers could receive updates on power outages that may affect them.

“We are very pleased that our customers are finding value in this new service,” Mr Italiano said.

“The strength of our App is that it was built from the very beginning with our customers’ needs in mind as user feedback has helped to influence its design, information and appearance.“

Western Power’s App gives customers:

  • information on the times when the power will be off in an area
  • details of when Western Power crews have turned power off to work on the network 
  • status updates on expected restoration times
  • information on any unplanned interruptions
  • an option to register for updates for up to 20 addresses.

“While we have had a rather mild winter this year, the App provides our customers with information on their power supply should a storm or other incident affect their power supply,” Mr Italiano said.

“The App is now available to download for free in the Apple, Google Play and Windows App stores for smartphone users including iOS, Android and Windows.

“All our customers need to do is search for ‘Western Power’ in the smartphone application store relevant to them and look for the Western Power logo.”

Download the Western Power App now.

About Western Power:
Western Power is a State Government owned corporation that is committed to providing safe, reliable and affordable electricity to more than one million customers across a network area of 255,064 km2.

Western Power Media: media@westernpower.com.au or 1300 139 240 (24 hours)

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Email us on media@westernpower.com.au or call 1300 139 240 to contact our media team.