Site Map

Residential customers

Your connection

• New connections
• Disconnections
• Upgrading your power supply
• Changing to underground power
• Moving our equipment
• Temporary supplies
• Find an electrical contractor
• New connection guidelines and manuals

Renewable energy systems

• Community comments on tariffs

Your meter

• Reading your meter
• Meter Box Components
• Self-Read Meters

Business customers

Your connection

• New connections
• Primary producers
• Disconnections
• Upgrading your power supply
• Changing to underground power
• Moving our equipment
• Temporary supplies

Powerlines and underground cables

• Excavating near powerlines or underground cables
• Working in the vicinity of powerlines

Oversized vehicles

Guidelines and manuals

Land developers & designers

Application process

• Clearances
• Conditions

Small residential subdivisions

Small commercial subdivisions

Large subdivisions

• Residential ADMD calculator
• High voltage pool policy
• Project tracker
• Feasibility evaluations
• Guidelines and manuals
  • Distribution design catalogue
  • Distribution substation manual
  • UDS manual feedback
  • Connections manual feedback
  • Roadside powerpoles
  • Documentation subscription
• UrbanPower bulletins
  • Archived bulletins
  • Archived newsletters
• Software
  • LV design
  • Flick Plus

Customer service

Contact us

Power interruptions and restoration

• Check on your outage
• Planned power interruptions
• Common causes of power interruptions
• Power reliability and quality
• Portable home and standby generators

Report a problem

• Report a faulty streetlight
• Report graffiti
• Report power quality

Make a claim

• Extended outage payment scheme
  • EOPS claim form
• Compensation for damage
  • Frequently asked questions
• Service standard complaints

Priority power needs

Disability access and inclusion

• Accessibility
• Contractor requirements
• Disability access and inclusion survey

Customer charter

• Your safety
• Your electricity supply
• Your property
• Frequently asked questions

Suppliers

Local governments

Streetlights

• Customer owned and operated - private lighting
• Customer design and construct
• Western Power design and construct

Unmetered supplies

Network projects

Smart grid

• Smart meters
• Demand side management
• Edge of Grid
  • Ravensthorpe
  • Ravensthorpe temporary power station
• Green Town project
  • Green Town FAQ's

Powerlines and substation projects

• Substation projects
  • Balcatta substation
  • Baldivis substation
    • Baldivis substation monthly updates
    • Noise Information
  • Banjup / Wandi zone substation
    • Wetland assessment survey
  • Bayswater Substation
  • Clifton - surrounding suburbs power reinforcement
  • Cottesloe substation upgrade
  • Forrestdale Zone Substation Site
  • Furnissdale substation
  • Gelorup - surrounding suburbs power reinforcement
  • Gosnells substation
    • Project background
  • Hazelmere Zone substation
  • Hocking Substation Site
  • Hopeland terminal substation
  • Joondalup substation
  • Joondanna Zone Substation
  • Maddington substation
  • Manning Street substation upgrade
  • Melville and Fremantle power options
    • Options
    • Solution journey
  • Mundaring Weir substation
  • Myaree substation
  • Neerabup terminal substation
    • Project background
    • Benefits
    • Preferred site
    • Timelines
    • Community consultation
  • North Perth substation upgrade
  • Rivervale substation upgrade
  • Rossmoyne Zone Substation Site
  • Sawyers Valley Substation Upgrade
  • South East Terminal substation
  • Stirling Substation
    • Selection paper request form
  • Wangara Zone substation
  • Wembley Downs substation
  • Willetton substation
• Powerline projects
  • Ellenbrook underground power project
  • Powering Perth's Communities
    • Project history
  • Belmont Kewdale Welshpool transmission line
  • Chapman to Northampton transmission line
    • Confirmed corridor option
    • Community workshops
    • Draft corridor options
  • Eneabba to Koolanooka transmission line
  • Guildford to Southern terminal transmission line
  • Kemerton to Binningup transmission line
  • Kojonup to Albany transmission line
    • Consultation process
    • Line route selection
    • Corridor options
    • Sustainability assessment process
  • Kwinana to South Fremantle
  • Landwehr to South East Terminal
  • Mid West Energy Project
  • Muja to Wellstead transmission line
    • Investigating alternatives for Grange Resources
    • Frequently asked questions
    • Line route options
  • Northern Terminal to Hadfields transmission line
  • Perth CBD distribution project
  • Rivervale to Cannington transmission line
    • Rivervale to Queens Park transmission line
  • Southern River transmission line
  • South-west 330kV network upgrade
  • West Kalgoorlie to Black Flag second transmission line

Underground power

• Underground power program (UPP)
  • Project history and statistics
  • Completed projects
  • Project schedule
• Pole to pillar (P2P)

Helicopter line washing

Information sheets

• Community engagement
  • Consultation documents
• Easements

Safety

Trees and powerlines

• Selecting a tree pruner
• Pruning program
• Planting guide
  • Australian natives
  • Western Australian natives
  • Exotic plants

Safety at home

• Safety switches
• Meter box safety
• Earth wires
• Maintenance and renovations

Safety outside

• Safety near green domes
• Safety near easements
• Safety transmission lines
• Safety near substations
• Dial before you dig

Electrical safety at work

• Safety guidelines
• After an electrical accident

Electrical accidents

Electrical & network contractors

Safety and incident reporting

• Employee and contractor safety

Operational work practice standards

Distribution standards and policy

Network operations and control centre

Becoming an authorised contractor

Electrical contractors

• Contractor guidelines
• Connections and metering
  • Meter distribution
• Electronic ticketing
• Electrical Worker Register
• Electrical contractor updates
• Incident notification
• Distribution equipment bulletin

Network compliance

• Our facilities
• Recognition of prior learning
• Industry training qualifications and competencies
• Course registration
• Contact us
• Recipient in Charge training
  • Existing RICs
  • New RIC Work Permits
  • New RIC Vicinity Authorities

Fleet and material supply services

• Fleet servicing
• Materials - supply chain
• Western Power Materials Information Access

Corporate information

About us

• Safety and health vision
• How we are regulated
• Statement of corporate intent
• Corporate governance
  • The Board
    • Board composition
    • Director Profiles
    • Directors' independence
  • Board committees
    • Finance & Risk Committee
    • People and performance committee
  • Disclosure, reporting and communication with the Minister
  • Risk management
  • External auditor procedures
  • Performance evaluation
  • Codes of conduct
  • ASX Principles compliance checklist
• Access arrangement
  • Technical Rules
  • Network Access Prices
    • Archived prices
  • Access Arrangement - 2006/07 to 2008/09
• Publications
  • 2009 annual report
    • 2008 annual report
    • 2007 annual report
    • 2006 annual report
    • 2005 annual report
  • Annual Planning Report
    • Annual Planning Report Survey
  • Quarterly reports
  • Policies
  • WA Business News
  • Code of conduct record keeping report
  • Plugin brochures

Sustainability

• Energy efficiency
  • At home
  • At school
  • At work
• Climate change
  • Greenhouse strategy
  • Greenhouse inventory and reporting
  • Earth Hour 2010
• Strategic Energy Initiative
• Reporting and assurance

Community

• Charity and volunteering
• Community Investment
  • Volunteer bush fire brigades
  • Royal Life Saving Society WA
  • Urban art
  • Scitech discovery centre

Education

• Scholarships

Environment

• Environmental programs
  • Bird diverters
  • Possum assessment
  • The bat project
  • Flora protection
  • Cleaning up oil spills
  • Environmentally Sensitive Area Program
  • Bushfire management
  • Environmental Management System
  • Vegetation management
• Environmental partnerships
  • Centre for Phytophthora Science & Management
  • Kalgoorlie-Boulder Urban Landcare Group
  • Yongergnow Australian Malleefowl Centre

Electricity retailers and generators

Generator and transmission connections

• Generation connection capacity map

Metering

• Meter reading schedule
• Build Pack
  • WA aseXML schema's
• Metering portal

Retailer connections

• CMD increase/decrease
• Tariff changes
• Customer transfer
• Supply abolishment

Network access billing

System Management

• Projected Assessment of System Adequacy
• Ancillary services
  • System Restart Services (SRS)
  • Load following ancillary services
• Market Participant Interface
• Commissioning and Testing
• Policies
• Pre Market Generation
• Dispatch Advisory List

Freedom of Information

Freedom of Information Requests

Information Statement

Fees and charges

Accessing documents

• About documents
• Rights of review

Amending personal information

• Rights of review

Contact us