Metering portal
The metering portal enables interaction with metering services’ internal software systems. It is the main source of interaction between retailers and metering services for work requests.
How to access the portal
- Retailer or generator personnel must register online at the metering portal
- For assistance, refer to the web portal user guide
Specific functions
Note: Retailers with a B2B link direct to metering services’ internal software systems no longer have all the metering portal functions detailed below.
NMI discovery
Retailers can search for a NMI (National metering identifier) using their meter number or address (which will find a maximum of 99 NMIs).
Note: For retailers involved exclusively in the contestable market, the NMI discovery will only find contestable NMIs. If you believe the contestable status of a connection point should be updated, you can request an assessment by completing electricity transfer application - other services.
Service orders
| Adds and alts | Installing, exchanging or removing a meter |
|---|---|
| De-energisation | Removing power from a site - we encourage the use of the special instruction field to: 1. specify the reason for the de-energisation (for example, non-payment or site vacant) 2. include a retailer phone number as a metering officer may need to call for you for more information. |
| Meter investigation | Inspecting, testing or investigating a meter |
| Meter reconfiguration | Reconfiguring a meter to support a new retail tariff |
| New connection | Creating an NMI to the electricity network for a new supply point - include any applicable Western Power project reference number in the service order |
| Re-energisation | Restoring power to an existing site |
| Special read | Obtaining another reading outside the normal read cycle |
| Supply abolishment | Permanent removal of an electricity supply - include any applicable Western Power project reference number in the service order |
| Miscellaneous | Any metering service activity that does not relate to the other service orders - for example, altering a scheduled meter reading date |
Standing data
Retailers can view the specific data relating to a connection point and site, for example an address, current network tariff, substation name, line length, voltage, scheduled meter reading date and distribution loss factor. A full list of standing data types can be found at Electricity industry metering code 2005, section 4.3 ‘standing data items’ (table 2).
Customer and site details
Retailers are obliged* to notify us of changes to customer or site details for our records. These details include address of the site, customer name, postal address, phone numbers and potential access restrictions.
* Electricity industry metering code 2005, section 5.19 ‘user must provide customer information’.
Customer transfer
Retailers can create and track requests to transfer a customer. Once the customer has provided verifiable consent, the retailer to whom the customer is transferring to raises a customer transfer request, nominating a proposed transfer date and tariff. If required, we will ensure the meter is changed and a final meter reading is taken on the transfer date. More information is available in the Customer transfer section of our website.
Meter data verification
A meter data verification transaction is used when a retailer has a query or dispute relating to a meter reading.
Meter history
Retailers can request historical electricity consumption data for a meter if they have verifiable customer consent. A maximum of 12 months consumption history can be provided without charge.
View messages
Retailers can view and manage messages sent from us - for example, a response to a meter history request. It should be noted that acknowledging the message will place the file in an archive folder.
Transaction status
Retailers can view the status of transactions submitted to us by using the transaction ID from the transaction confirmation page provided at the time of the request.
