Your residential connection
This section is about the physical connection between the electricity network and a new building or property. If you are moving into a house where electricity is already available, and you just want it activated, you simply need to set up an account with an electricity retailer.
If you are unsure, contact our customer services centre on 13 10 87 or email@example.com.
Note: Local call charges apply from a landline phone. Mobile phones may incur a higher charge.
Please select from the following:
- New residential connections
How to arrange power connection to your property.
- Changing to underground power
How to change an overhead service cable to an underground connection.
- Moving our equipment
How to request the removal or relocation of our electrical equipment.
- Upgrading your power supply
How to increase your power usage.
- Temporary supplies
For renovations, construction and other temporary projects.
For temporary and demolition projects.
- Find an electrical contractor
Search for a registered electrical contractor using their trading name, suburb or postcode.
We define a standard supply at 240 V single-phase or 415 V three-phase as:
- 63 Amps single-phase (urban areas)
- 32 Amps single-phase (rural areas and towns)
- 32 Amps multi-phase
- a maximum consumer mains size of 35mm²