Make a claim
Occasionally, power failure can cause loss or damage. For this reason we provide several easy ways to make a claim.
Damage or loss from a power outage
If you have experienced loss or damage as a result of our negligence, you may be eligible for compensation* .
- To apply, complete the customer damage report form and send to the nominated address.
Loss of power for 12 hours or more
If your power has been out for 12 hours or more, you may be eligible for a payment under the Extended Outage Payment Scheme*.
- To apply, complete the extended outage payment scheme application online.
Planned power interruptions – little or no warning
If we did not give you at least three working days notification of a planned power interruption, you may be eligible for a $50 payment* .
- To apply, complete the service standard payment form (PDF 170kb) and send to the nominated address.
- Download the electronic funds transfer (EFT) form here (PDF 25kb).
Has your written complaint been acknowledged within ten working days?
Our customer charter states all written complaints will be acknowledged within ten working days. If you have written to us and your complaint has not been acknowledged, you are eligible for a $50 payment*.
- To apply, complete the service standard payment form (PDF 170kb) and send to the nominated address.
- Download the electronic funds transfer (EFT) form here (PDF 25kb).
* Conditions apply – please refer to the appropriate form for full terms and conditions.
To view PDF files you will need Adobe Acrobat Reader.
